NHS Property Services
NHS Property Services provides strategic estates services to enable excellent patient care. They partner with Integrated Care Boards, Trusts and GP practices across England to better assess, adapt, and manage around 3,000 buildings – safely and sustainably.
As part of the NHS, NHSPS help their customers navigate the system more easily. Last year, for example, we unlocked more than £150 million to reinvest or reimagine spaces. With over 5,500 experts, their local teams make the real difference by understanding individual estates and community needs.
From estate strategy to town planning and cleaning, through to selling inefficient assets and reinvesting the proceeds, our end-to-end service supports every life stage of an NHS building. Saving significant time and money so their customers can spend more time delivering the best patient care.
Because they are part of the NHS, every penny stays within the health system and is reinvested across the NHS. So they can continue to focus on delivering brilliant service and building an NHS estate that’s fit for the future.
How People Business assisted the client
The nature of the work of NHSPS requires colleagues to communicate and interact with a wide range of stakeholders from the NHS. In order to enhance cooperation, communication and foster better collaboration, they asked People Business to design and run workshops for them.
We worked closely with the Learning and Development team at NHS Property Services to provide a two-part workshop, ‘Cross Functional Working’ which we delivered virtually to their employees.
The two sessions, which last a combined eight hours, covered topics such as communication styles, stakeholder relationships, collaborative problem solving, feedback, questioning and delegation – designed to help colleagues build strong collaborative relationships, understand why cross functional working is essential to delivering organisational ambitions, and confidently work across functions to achieve better outcomes together.
Those joining the workshop were buddied up with someone from a different role ahead of the session, giving them an immediate opportunity to connect with a new colleague and explore their shared goals. Together, they completed preparatory reflections based on their own experiences of collaboration, setting the foundation for rich discussion in the workshop. Throughout the session, every activity served as a practical tool they could take back into their roles — from the opening ice‑breaker and identifying communication styles, to working with a delegation toolkit and shaping a clear, personal action plan to support ongoing collaboration.
Participants left feeling part of a new network — with a clear commitment to take action, to reach out and get to know new stakeholders, and to fix relationships where they might have gone off the rails.
Feedback from the workshop
Over 50 participants rated the workshop’s engagement at an average of 9.5 out of 10, and 91% of participants would recommend the course to a colleague.
“This course has enhanced my effectiveness in stakeholder management. I have tools and ideas about how I can foster collaboration and communication across different teams.”
