How People Business assisted the client
Communication is a broad topic which needed tailoring to ensure analysts had the right type of skills.
Therefore, People Business interviewed key client stakeholders to help us shape the design. Often, analysts need to think on their feet, are expected to communicate proactively and flex their style to accommodate different internal communication styles of more senior bankers.
Analysts need to be able to apply these new skills immediately, therefore, our focus throughout the training was on practical tips and techniques that participants could immediately apply to their work.
Since 2020, we have worked closely with the client to continuously refine the design. For example, following the pandemic, it was important to include a specific session on communicating with impact in a virtual environment. In the last year we have refined the programme to support analysts to manage upwards more effectively. The programme is five-star rated by participants and has become part of the fabric of the internal promotion process.