Communication skills

Mastering communication

Mastering communication to connect with others through clarity, confidence and impact.

Humans are unique in being able to use words to communicate and yet sometimes we find it difficult to engage effectively with others. Great communication goes beyond the words used – it’s about listening well, reading signals, structuring conversations and fostering a culture of feedback.

Understanding and employing effective communication techniques in the work environment can go a long way to achieving personal and business goals.

How can People Business assist?

Effective communication is at the heart of strong leadership, teamwork, and business success. Communication Skills Training equips participants with the tools to communicate clearly, confidently and persuasively in any professional setting.

Topics that we advocate including within a programme are active listening, adapting communication styles, handling difficult conversations and delivering impactful messages. Through practical exercises and tailored scenarios, participants will enhance their ability to influence, build strong relationships and navigate challenging discussions with ease.

Our communication framework

Authentic communication

  • Establishing your personal communication style
  • Flexing your style to connect with others better

Thoughtful communication

  • Impact of mood and pressure
  • Giving and receiving feedback

Tactical communication

  • Thinking proactively to increase efficiencies at work
  • Summarising
  • Using questions to engage better with others

Essential communication skills

  • Using your voice
  • Virtual communication
  • Body language
  • Listening to build understanding

What our clients say about us

Kathryn McConnell, HR Director, Quintain

“Having worked with People Business over a number of years on a range of projects, but particularly focused on staff development, we approached the team to support us to draw up our Learning & Development strategy. The team really supported us with their expertise in this field to draw out what we were seeking to achieve, challenging us to consider timescales, budget, resource and longer term planning and finally presenting it in a format that worked for our business. The overall project was a success; the strategy was welcomed by the business and has enabled us to move forward on our L&D journey.”