Communication skills

Mastering communication

Mastering communication to connect with others through clarity, confidence and impact.

Humans are unique in being able to use words to communicate and yet sometimes we find it difficult to engage effectively with others. Great communication goes beyond the words used – it’s about listening well, reading signals, structuring conversations and fostering a culture of feedback.

Understanding and employing effective communication techniques in the work environment can go a long way to achieving personal and business goals.

How can People Business assist?

Effective communication is at the heart of strong leadership, teamwork, and business success. Communication Skills Training equips participants with the tools to communicate clearly, confidently and persuasively in any professional setting.

Topics that we advocate including within a programme are active listening, adapting communication styles, handling difficult conversations and delivering impactful messages. Through practical exercises and tailored scenarios, participants will enhance their ability to influence, build strong relationships and navigate challenging discussions with ease.

Our communication framework

Authentic communication

  • Establishing your personal communication style
  • Flexing your style to connect with others better

Thoughtful communication

  • Impact of mood and pressure
  • Giving and receiving feedback

Tactical communication

  • Thinking proactively to increase efficiencies at work
  • Summarising
  • Using questions to engage better with others

Essential communication skills

  • Using your voice
  • Virtual communication
  • Body language
  • Listening to build understanding

What our clients say about us

Chelsea Way, Head of Operations, Blueprint for All

“People Business has done a wonderful job supporting us for the past two years. The team’s communication, support and resources are outstanding, and we continue to be impressed with the professionalism of their staff. Natalie and the HR team have helped us to streamline our HR processes, provide professional HR services to our employees and grow the sophistication of our HR programme to match the continued growth of our charity. We view People Business as an extension of Blueprint for All and look forward to our continued relationship.”

Chelsea Way, Head of Operations, Blueprint for All