We designed a change management programme that started with creating a cross functional steering group and engaging the worldwide leadership team. This was followed by a benchmarking exercise using a specially created questionnaire and then a series of workshops and coaching support for leaders, managers and internal champions.
We created a powerful story that gave a clear narrative to everyone involved and we set ourselves a challenging target of making measurable change in the benchmarking survey perceptions in a 90-day sprint. We led two phases of pilots to ensure that we could test the programme in a range of contexts. A plant/factory setting as well as in commercial and R&D teams. We also ensured that the pilots had global representation. In both pilot phases, the business achieved significant change in awareness and focus on quality and as a result moved into full roll out stage. We are training internal ambassadors who will lead the next phases and we will support their development, taking on a partnering role.
Whilst it will take some time to begin to measure the changes in behaviour and their impact on plants, customers and operations the strength of the attitudinal shift created during the sprints creates significant hope that this will follow.
We are delighted to be partnering with the quality leadership team to deliver such an important programme that will influence the way people in Pharma systems work globally and the attention that having a quality culture now has in this part of the organisation.