Communication skills

Mastering communication

Mastering communication to connect with others through clarity, confidence and impact.

Humans are unique in being able to use words to communicate and yet sometimes we find it difficult to engage effectively with others. Great communication goes beyond the words used – it’s about listening well, reading signals, structuring conversations and fostering a culture of feedback.

Understanding and employing effective communication techniques in the work environment can go a long way to achieving personal and business goals.

How can People Business assist?

Effective communication is at the heart of strong leadership, teamwork, and business success. Communication Skills Training equips participants with the tools to communicate clearly, confidently and persuasively in any professional setting.

Topics that we advocate including within a programme are active listening, adapting communication styles, handling difficult conversations and delivering impactful messages. Through practical exercises and tailored scenarios, participants will enhance their ability to influence, build strong relationships and navigate challenging discussions with ease.

Our communication framework

Authentic communication

  • Establishing your personal communication style
  • Flexing your style to connect with others better

Thoughtful communication

  • Impact of mood and pressure
  • Giving and receiving feedback

Tactical communication

  • Thinking proactively to increase efficiencies at work
  • Summarising
  • Using questions to engage better with others

Essential communication skills

  • Using your voice
  • Virtual communication
  • Body language
  • Listening to build understanding

What our clients say about us

Katalina Charalambous, Head of Human Resources, Moco Museum

“As a Dutch company expanding in the UK, we knew we had to follow and understand the local labour laws, HR practices, and working culture and we could not have done this without People Business. The consultants assigned to our business (Natalie and Lucilla) who I personally worked closely with, provided consistent, thoughtful support, always checking in and making time to advise me. What stood out most was the genuine effort to understand Moco’s organisation and adapt their guidance to our culture, making complex matters clear and manageable. Their support has been essential to me in a busy role and I would highly recommend People Business to any international company seeking trusted HR expertise in the UK.”

Moco Museum
Katalina Charalambous, Head of Human Resources