Communication skills

Mastering communication

Mastering communication to connect with others through clarity, confidence and impact.

Humans are unique in being able to use words to communicate and yet sometimes we find it difficult to engage effectively with others. Great communication goes beyond the words used – it’s about listening well, reading signals, structuring conversations and fostering a culture of feedback.

Understanding and employing effective communication techniques in the work environment can go a long way to achieving personal and business goals.

How can People Business assist?

Effective communication is at the heart of strong leadership, teamwork, and business success. Communication Skills Training equips participants with the tools to communicate clearly, confidently and persuasively in any professional setting.

Topics that we advocate including within a programme are active listening, adapting communication styles, handling difficult conversations and delivering impactful messages. Through practical exercises and tailored scenarios, participants will enhance their ability to influence, build strong relationships and navigate challenging discussions with ease.

Our communication framework

Authentic communication

  • Establishing your personal communication style
  • Flexing your style to connect with others better

Thoughtful communication

  • Impact of mood and pressure
  • Giving and receiving feedback

Tactical communication

  • Thinking proactively to increase efficiencies at work
  • Summarising
  • Using questions to engage better with others

Essential communication skills

  • Using your voice
  • Virtual communication
  • Body language
  • Listening to build understanding

What our clients say about us

Anna Whitton, CEO, Via

“Graeme has supported us with our Executive Team development. He facilitated two really productive days with our team, having worked with us to thoroughly prepare and tailor to our needs. His time, support and challenge was really effective and has made a difference to the way we work and lead as a team, but also to the way in which we are now working with our new Senior Leadership Team.

Working with Graeme and People Business was a worthwhile investment in our development and he exceeded our expectations. The developmental work was thought-provoking, fun and Graeme created and facilitated a safe space in which we could challenge and support each other effectively. We intend to work with Graeme and People Business again and indeed, we are currently doing so!”

Via
Anna Whitton, CEO